Why You Need the Very Best Retail Customer Service Staff
Millennials and gen Z are demanding more personalised customer service nowadays. A bad attitude — a refusal to go above…
3 Tips to Effectively Deal With Difficult Clients (#3 is so True!)
Dealing with a difficult, impossible to please and/or angry customer can throw a wrench into anyone’s day. These 4 tips are all you need to navigate this treacherous road successfully.
8 Tips for Using Your CRM to Improve Customer Relations (and Profits!)
CRM software offers limitless potential over traditional methods. Learn how to use your CRM more effectively, to provide top-notch and highly competitive service for maximum profit potential for your company.
4 Tips for Making Post Holiday Returns a Pleasant Experience for Everyone
Holiday returns shouldn’t be difficult for customers or your employees. Here’s some tips to make the process easier for everyone.
How to Fix Angry Customers (so they stop pestering you and trying to ruin your business!)
The plain and simple fact of the matter is that it’s the customer’s fault their angry, not yours. Tips for fixing them so they stop bugging you and trying to destroy your business.
5 Negative Utterances You Should Never Make to a Customer
Make no mistake about it, if you use any of the following 5 phrases when dealing with a customer, they’ll make you regret it!
