As an OEM, keeping your customers satisfied and returning to your business time and time again is essential for your success. Any mistakes you make – no matter how trivial – can result in your hard-earned customers looking elsewhere for their specific requirements.
Finding ways to keep your clients happy and coming back, usually means incentives, discounts and a carefully planned marketing strategy, however by changing your working practices to not only meet client requirements but to, ultimately benefit your customers, will increase your client retention and help you stand apart from your competitors.
This is why more OEMs than ever before are sourcing their electronic parts online. Want to know more? Let’s take a look at some of the benefits below.
Better quality parts
When you have access to high quality, fully traceable parts, customer satisfaction is guaranteed. The last thing you want is for clients to return faulty goods, share their frustration via social media or through digital feedback and then go elsewhere for their products.
By sourcing your electronic components online through global marketplaces like Sourcengine.com you can find everything you need with just a few clicks. From this popular microcontroller part to batteries and semiconductors, you’ll be able to source the parts you need from over 550 million options. And to give you extra peace of mind, every part is fully traceable and undergoes stringent tests with their Global Quality team to ensure only the absolute best parts are being sold and distributed worldwide.
Faster delivery times
Customers who can’t get the delivery dates they need, are only going to look elsewhere for their products. If you simply can’t meet their demands because of issues with your current supply of electrical components, then you can expect a complete slump in customer satisfaction. Just another reason to start ordering your electrical parts online!
When you utilise the BOM tool at Sourcengine.com, you can specifically search for components that meet your own delivery requirements, allowing you to create accurate completion forecasts for your clients and get them the finished products they need as promptly as possible. Sourcing your parts online means you can keep your production line consistently moving, which in turn means taking on more orders and a healthier bottom line.
Fewer mistakes
We all make mistakes, but when you’re handling an order for a client, any kind of mistake – no matter how minimal – can come back to haunt you. Mistakes during the ordering and manufacturing process means clients are less likely to return after an issue that has caused problems for their business.
Unfortunately, if you’re the weakest link in their supply chain, you’re likely to be replaced! By sourcing your parts online, you can reduce the likelihood of mistakes. Ordering the parts you need is simpler and scheduling deliveries to suit you will ultimately benefit your clients and prevent you making promises that you can’t keep.
Final thoughts…
By changing your procurement approach and sourcing your electronic components online, will not only benefit your business, but your clients too.
