Providing good customer service is something that requires hard work. Most companies believe they provide good customer service, but the truth is, many think they’re better at customer service than they are.
To provide a level of customer service that the modern consumer expects, you must make it a company mission. This means that top level management must be the driver of the change and work on motivating employees at all levels to make customer service a company ethos. And if you don’t have the resources to do it yourself, you should consider outsourcing to telephone answering services.
Training employees in customer service isn’t easy and techniques such as customer service roleplay have become too unrealistic for employees to embrace. Techniques including experiential roleplay are proving more effective and may be worth trying in your company.
Check out this infographic from The CUBE for more information on what your company can do to ensure you provide good customer service. We hope that you find it useful.
